Millions of Co-operative Food customers are set to benefit from a new service that will not only enable them to send parcels from their local store but have them delivered there as well. The Co-operative has teamed up with Hermes, the consumer delivery specialist, to offer its ParcelShop service that provides consumers with an effective means of sending personal and business parcels, returning unwanted Internet purchases and to specify their local Co-op store as an alternative delivery address. Following a successful pilot in 42 stores in March the service is being extended to up to 450 outlets across the UK, making the Co-op one of Hermes’ biggest business partners.
Chris Whitfield, the Co-op’s Retail and Logistics Director said: “As a community retailer we are committed to enhancing the communities in which we operate. The pilot scheme clearly demonstrated that the Hermes ParcelShop service is used and appreciated by many of our customers and so we are delighted to extend it to many more stores.”
Carole Woodhead, CEO of Hermes, said: “By entering a partnership with such an established and trusted retailer like the Co-op, we have further strengthened our dedicated network of 4,500 ParcelShops. This partnership focuses on convenience, with consumers being able to buy groceries whilst also sending parcels, collecting or returning their online purchases, and vice versa.”