Two of Europe’s top accessible tour operators got first-hand experience of Scotland’s tourism offering as VisitScotland looked to utilise a market valued at £1.3 billion.
Fenna DeSmet, of WeTravel2 in Belgium, and Christel Stejlborg, of HandiTours in Denmark, took part in the national tourism organisation’s first ever inclusive familiarisation trip.
The trip was organised after a VisitScotland Travel Trade Survey revealed that more than half of travel agents reported an increase in request for accessible travel products. Familiarisation trips are designed for tour operators to enhance their Scotland knowledge and allow them to develop new Scottish products.
Having enjoyed a busy two days at VisitScotland Expo, held at the Scottish Event Campus (SEC) in Glasgow on 10-11 April, the European delegates spent the next three days visiting attractions such as the newly opened Clydeside Distillery, Kelvingrove Art Gallery and Museum, Loch Katrine Experience, Stirling Castle,Royal Yacht Britannia and Beach Wheelchairs North Berwick. All of the attractions visited provide detailed information around their accessibility and make a conscious effort to ensure visitors with access requirements are able to have a good experience.
The trip included stays at the Novotel Glasgow Centre, Stirling Highland Hotel and DoubleTree by Hilton Edinburgh City Centre, as well as dining experiences at Mharsanta restaurant in Glasgow and the Amber Restaurant within the Scotch Whisky Experience. All of these venues were carefully chosen due to their accessibility.
Fenna and Christel were joined by Paul Ralph of Euan’s Guide, a disabled access review website, at the Edinburgh Royal Botanic Garden on the final day of the trip to discuss their experience and share ideas. The charity is currently working with the national tourism organisation on three accessible intineraries across Scotland which will be launched later this year.
Research shows that one in five people in the UK are disabled. This includes not only wheelchair users, but also people with hearing loss, visual impairments. In 2015, £1.3 billion was spent in Scotland, on trips where a member of the party had an impairment. This includes day trips, domestic overnight trips and inbound trips.
A survey by Euan’s Guide found that 54 per cent of people with access requirements avoid going to new places if they can’t find information about accessibility. It is therefore vital that businesses cater for this market by providing up front, essential information about their venue’s accessibility.