If you have a business, but you are not able to have full-time IT staff to solve problems with computers and their configuration, or you think that it is very expensive and not profitable, then try to pay attention to the option of remote IT support services. This service option has its advantages and disadvantages, and we will discuss them in this article.
Remote access is the ability to access a computer network or an individual device from an external computer. Employees from different departments, people who work remotely or travel for business may need access to the company’s network. Remote access is invaluable as it provides technical support for businesses using managed IT services. Almost any computer problem can now be solved remotely. Tasks such as scanning for malware, removing computer viruses, installing drivers, line-of-business applications, and updating software can often be performed without visiting a site.
You can choose a reliable IT remote support service to make your job easier. Totality Services has created a remote IT assistance solution that eliminates the burden of calling an IT support provider and allows you to focus on what matters most: fixing the problem.
So, let’s find out the main advantages of remote IT support.
Sometimes you just can’t wait for someone to come to your office and fix the problem. As remote IT support can be provided as soon as someone answers the call, the response time of the support team is greatly reduced. You don’t waste time on fuss, eliminating the need to waste time waiting for employees to service. Thus, support agents become available to service your computer systems and networks faster.
Remote access is less intrusive
While a computer technician can remotely access your desktop, no one will force you to get up from your chair by invading your privacy. Even if you need to temporarily relinquish control of the computer, you can still perform other responsibilities in your organization without worrying about someone else sitting at your desk or interfering with you.
Flexible opening hours
As long as your computer is turned on and running programs that allow computer professionals to access your PC, you don’t have to worry about the issues. Remote troubleshooting and updates can be performed at different times of the day, including after business hours, the main thing is to clarify this point with the selected company.
More productive help
By providing remote IT support, agents gain better access to vendor-specific solutions and services for a variety of operations. Providers who offer remote technical support usually have specialists working together in a tight environment. If the problem goes beyond one set of specific skills, they can consult with colleagues with different levels of knowledge on the spot, which in turn can be more productive in solving problems on the client’s computer.
Improving the efficiency of technical support
When working remotely, specialists can better focus on solving problems, less distraction from making appointments, traveling to and from a client. Preventive maintenance is also most effective when done remotely. Plus, when it comes to technical issues, screen sharing can be invaluable in troubleshooting the problem: instead of asking the customer to explain the problem, the technician has a chance to practice the problem, which will make the support process more efficient.
Remote IT support and companies that provide subscription services to organizations can usually help you without additional costs associated with local services, such as travel time, gasoline, vehicles, etc. Thanks to this, such companies can make their services more accessible to customers.
While the decision to migrate to remote technical support simplifies problem resolution at many levels, not all support calls can be resolved this way. Whether remote assistance is the best option for your particular company depends on several variables, cost, number of problems encountered, number of computers, stable high-speed network connection, etc. Some problems require local support.